FAQ

GENERAL INFORMATION

 

Do I need to pay for tax? When?

– Each country has different tax law, So the amount of duty varies. Further notice will be given by your country’s customs office via phone or email.

 

Can I get a refund if I decline to pay import tax?

– We will issue refund the amount after deducting original shipping charges of USD 60.

 

What is your warranty policy?

– Every product is warranted for 6 months from the date of purchase against manufacturing defects. However, this warranty does not apply to damages caused by consumers’ carelessness.

 

 

DELIVERY

 

In which countries is it possible to shop online?

– We deliver world widely. If you can’t find your country on our shipping country list, please contact us.

 

How much are the delivery fees?

– The shipping fee is offered by Front Eyewear for every customer.

 

How long does it take to be delivered?

– It depends on the country and region, but it normally takes 7-10 business days to be shipped.

 

Where can I find my order tracking number?

– Order confirmation e-mail with tracking number will be given during the business days once you complete the payment. You may track the package after 24 hours.

 

 

 

RETURNS

 

How can I return an item?

– Any items returned must be in the same condition in which you received them. If the screen or tape have been removed, you may not get an exchange or refund.

 

How do I make return, if I purchased online?

– Any items returned must be in the same condition in which you received them. Please include a note of your name, email address, phone number, product name, and order number in the parcel.

 

 

FRONT EYEWEAR HEADQUARTER (Korea)

T-9102 9F, Garden5,66,Chungmin-ro,Songpa-gu,Seoul,KOREA EMAIL: fronteyewear@naver.com/ TEL: 070-4259-5614

 

FRONT EYEWEAR NORTH AMERICA OFFICE (Canada)

41St West, Granville street, Vancouver, Canada. EMAIL: info@crosskytrading.com/TEL: +(604) 771 8809 /TEL:+1(778) 237 9665

 

FRONT EYEWEAR ASIA OFFICE (China/HongKong)

上海闵行区吴中路1799 号万象城A栋202室. EMAIL: jj@hkjingjie.com/ TEL: 021-61911389

 

 

Is there any extra charge to return my item?

– Note that only the product price will be refunded which means shipping fee of USD 30.00 and import tax will be deducted from the total amount you paid.

 

How many days do I have for the return?

– Every return must be made within 7 days from the day you received.

 

*FRONT EYEWEAR reserves the right to reject returns if the items are not in the same condition in which you received or have been sent beyond the return period of 7 days.

 

 

 

AFTER SALES SERVICE

 

How do I register for repair?

– Please leave your comment and order# in ‘contact us’ section on our official website. Then once we give you the respond, please send your product to the address below along with a note of your name, contact number, and the warranty card. (Registration for after sales service is also available at Flagship stores and Department stores).

 

 

FRONT EYEWEAR HEADQUARTER (Korea)

T-9102 9F, Garden5,66,Chungmin-ro,Songpa-gu,Seoul,KOREA EMAIL: fronteyewear@naver.com TEL: 070-4259-5614

 

FRONT EYEWEAR NORTH AMERICA OFFICE (Canada)

41st West, granville street, Vancouver, Canada. EMAIL: info@crosskytrading.com/TEL: +(604) 771 8809 / TEL:+1(778) 237 9665

 

FRONT EYEWEAR ASIA OFFICE (China/HongKong)

#202 Building A, Wanxiang City, #1799 Wuzhong Road, Min Hang Area, Shanghai, China. EMAIL: jj@hkjingjie.com/ TEL: 021-61911389

 

 

How long does it take?

– If is repaired at head office (Korea), it normally takes 7-10 business days from the day we receive the product. However, if it has to be sent to our factory it takes 10-15 business days. (Please note that repair procedure could take longer if we are out of parts stock, and we will contact you individually if it happens).

 

Is there any extra charge to repair an item?

– Repair fee varies depending on which part to be repaired. Please contact our PRODUCT SERVICE DEPARTMENT for detailed information.

 

How about the shipping fee?

– Customers are responsible for the round-trip shipping fees.